Client Service Agreement

The Company agrees to provide quality control inspection services as ordered by the Client through the NexPhase QC platform or via written order confirmation. Services may include, but are not limited to, Pre-Shipment Inspections (PSI), During Production Checks (DUPRO), Initial Production Checks (IPC), Container Loading Checks (CLC), Factory Audits, and Lab Testing coordination.

Each inspection will be conducted by a qualified independent inspector assigned by the Company based on geographic coverage and product expertise. The specific scope of each inspection shall be determined by the service type selected and any product specifications or quality checklists provided by the Client prior to the inspection date.

NexPhase QC may engage qualified third-party inspection partners to fulfill inspection services. All work remains subject to NexPhase QC's quality standards and reporting requirements.

The Client agrees to:

• Provide accurate factory contact information, inspection address, and product specifications prior to the scheduled inspection date.
• Notify the Company of any special quality requirements, regulatory standards, or product-specific testing criteria no later than 48 hours before the scheduled inspection.
• Ensure the factory or supplier is informed of and has agreed to the inspection and provides access to the inspector on the scheduled date.
• Respond to requests for clarification from the Company or assigned inspector within a reasonable timeframe.

Inspection fees are as published on the NexPhase QC website at the time of booking or as agreed in a written order confirmation. All fees are quoted in United States Dollars (USD).

• Payment is due in full at the time of booking via the Company's approved payment methods (Stripe, credit card, or bank transfer).
• Rush order fees (same-day or next-day assignment) will be communicated at the time of request and must be approved in writing by the Client.
• For clients on a monthly invoicing plan (approved in writing), payment is due within 30 days of invoice date. Late payments accrue interest at 1.5% per month.

• Cancellation 72+ hours before inspection: Full refund issued.
• Cancellation 24–72 hours before inspection: 50% refund issued.
• Cancellation less than 24 hours before inspection: No refund. Full fee is charged.
• Rescheduling: One complimentary reschedule is permitted with at least 48 hours' notice. Subsequent reschedules may incur a $49 administrative fee.

The Company will deliver a written inspection report to the Client's registered email address within 24 hours of inspection completion for standard inspections, and within 48 hours for Factory Audits. Reports include photographic evidence, defect categorization, AQL sampling data, and a Pass/Fail determination.

Reports represent the findings of the assigned inspector based on a representative sample of the goods inspected on the specified date. The Company makes no warranty that all defects or non-conformances will be identified. Inspection results apply only to the sampled units and on the date of inspection.

The Client acknowledges that inspection services are advisory in nature. The decision to accept or reject a shipment, and all consequences thereof, remain solely with the Client.

Both parties agree to keep confidential all non-public information disclosed in connection with this Agreement, including but not limited to factory identities, product details, pricing, and inspection results. This obligation survives termination of this Agreement for a period of three (3) years.

All inspection reports, methodologies, templates, and related materials produced by the Company remain the intellectual property of NexPhase QC LLC. The Client is granted a non-exclusive, non-transferable license to use the inspection report solely for their own internal business purposes. Reports may not be resold, sub-licensed, or published without prior written consent from the Company.

This Agreement shall be governed by and construed in accordance with the laws of the State of Ohio, USA, without regard to conflict of law provisions. Any dispute arising from this Agreement shall first be subject to good-faith negotiation between the parties. If unresolved within 30 days, disputes shall be submitted to binding arbitration in Columbus, OH under the rules of the American Arbitration Association.

This Agreement, together with any confirmed order forms, constitutes the entire agreement between the parties with respect to its subject matter and supersedes all prior agreements, representations, or understandings. This Agreement may be amended only by a written instrument signed by authorized representatives of both parties.